Caller identification app Truecaller on Thursday stated it has partnered with Indian Railways to supply passengers with better belief in communication, whereby individuals will see a inexperienced verified enterprise badge emblem whereas making calls to the 139 Helpline.
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Moreover, verified SMS message headers will be certain that the purchasers know that they’re receiving the communication about their bookings and different journey particulars from IRCTC solely, an announcement stated.
The verified tick mark icon will lock Indian Railways model title and profile picture on Truecaller, providing a safer buyer expertise and decreasing the probabilities of frauds, it added.
We’re delighted to work with Truecaller on this new initiative. By this engagement, we now have moved a step ahead in making IRCTC’s communication channels with the purchasers extra sturdy, dependable and protected with technical collaboration with Truecaller thereby constructing belief with our clients, IRCTC Chairman and Managing Director Rajni Hasija stated.
IRCTC had began the 139 Enquiry and Helpline Companies in 2007 with Bharat BPO Companies Restricted as its technical associate within the venture. The helpline receives about two lakh calls on daily basis concerning prepare reservation, arrival and departure together with requests concerning safety, medical and different particular wants.
Truecaller for Enterprise already has lots of of enterprises utilizing our options globally to drive genuine conversations. We’re very enthusiastic about working with IRCTC on this initiative and that is the primary of many options, Truecaller India Managing Director Rishit Jhunjhunwala stated.